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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Joseph Hovis

September 20, 2023

5  out of  5 rating by Joseph Hovis
"It's nice to know that a review process is available. By having the review process available, I was able to save quite a bit on my car insurance. It's comforting to know people still care about customer service. Everytime I call, I'm able to get a response quick and kindly. Everyone at Russell's office is friendly and professional."

Jason Ehrlich

September 20, 2023

5  out of  5 rating by Jason Ehrlich
"Been with Russell and State Farm for over three decades. Russell and his staff’s consistently great customer service combined with State Farm’s consistently great insurance/rates, make this 5 star decision a no brainer!!!"

Grant Bryant

September 20, 2023

5  out of  5 rating by Grant Bryant
"Friendly service, good rates. I would recommend Russell for all your insurance needs."

Jason Dady

September 20, 2023

5  out of  5 rating by Jason Dady
"Awesome people down at Russell Brown’s office! Always there to answer any questions I may have! Thank you!"

Timothy Klein

August 9, 2023

5  out of  5 rating by Timothy Klein
"Very friendly staff. Wesley took great care of me when purchasing my auto insurance and pointed out ways for me to receive some discounts. Russell came out to meet me as well. I like to support local businesses and good people"

Tim Miller

April 24, 2023

5  out of  5 rating by Tim Miller
"I became acquainted with Russel many years ago when he first came to work for me at State Farm as a Claim Representative. I knew someday he would make a fantastic agent. Such a great guy and a "caring" person!"

Shawn Burgess

February 26, 2023

5  out of  5 rating by Shawn Burgess
"Trustworthiness that is rare to find in todays day and age. When discussing recommendations with industry professionals, like my doctor, I frequently ask “If it were your mother what would you recommend?”. As it relates to Russell P. Brown I literally did recommend him to my mother because without hesitation I trusted that he would act in the best interest of my mom. I have known Russel for 40 years and although I lived away from the Rogue Valley for 36 of those while serving 28 years in the US Army, I was happy to reconnect with Russell when returning to the Valley in 2021. He expertly help me transfer all of my insurance policies from USAA after being with them for over 20 years. He is always enjoyable to work with and his employees reflect his character and professionalism. I fully endorse and recommend Russell Brown for all your insurance needs!!"

Teresa Jordan

February 10, 2023

5  out of  5 rating by Teresa Jordan
"Russell Brown has truly been a phenomenal Insurance Agent for our family! We’ve had our vehicles, life insurance and home owner’s insurance with Russell at Statefarm for over a decade. No matter the situation, Russell treats us with kindness, respect and integrity. He quickly resolves any issues that arise, and goes above and beyond with his customer service. To anyone who is searching for an insurance agent who will be dedicated to serving you well and taking care of your family, look no further. Russell Brown at Statefarm is your best option."

John Christian

February 9, 2023

5  out of  5 rating by John Christian
"Russell Brown at State Farm has be a very professional ever since I have become a customer. Every time I need help on my insurance needs he has been very prompt in responding. I am truly satisfied with the customer service that is provided by Russel Brown and State Farm."

Shane Pech

October 21, 2022

5  out of  5 rating by Shane Pech
"Russell is an honest, trustworthy, and truly hilarious person. He’s easy to work with and has a well-run team that keeps things moving."

Mona Kool-Harrington

October 11, 2022

5  out of  5 rating by Mona Kool-Harrington
"Russell Brown and his staff have been providing our family with excellent service for years. They immediately respond to all requests and situations with professionalism and genuine caring. I knew from the start that I had found the company I wanted to stay with and I now consider them friends."

Karline Kleker

October 11, 2022

5  out of  5 rating by Karline Kleker
"Russ & team are experts in all aspects of insurance. We always know that we can ask questions or reach out and they are supportive, organized and knowledgeable for anything that we need. They by far are the best!🌟"

God Spark

October 7, 2022

5  out of  5 rating by God Spark
"Always friendly, with great customer service."

Pam Scamardo

October 7, 2022

5  out of  5 rating by Pam Scamardo
"One of my favorite insurance agencies. Russell and his team always go above and beyond…even to answer questions that may not necessarily pertain to their areas."


October 7, 2022

5  out of  5 rating by B
"Great customer service and good rates. Russell and his team always make time for us. Highly recommend State Farm- Russell Brown’s office."

Michael Combs (Combsy)

October 6, 2022

5  out of  5 rating by Michael Combs (Combsy)
"Russel is my insurance guy. Even if I found a better deal, I’d be very reluctant to leave his care because of how great his service is. I recommend him to everyone."

Gumbo the Alligator

October 6, 2022

5  out of  5 rating by Gumbo the Alligator
"Incredible customer service and always there when I need him!"

Ryan Sample

October 6, 2022

5  out of  5 rating by Ryan Sample
"Simply the best, better than all the rest."

Danielle West

September 16, 2022

5  out of  5 rating by Danielle West
"Russell Brown and his office always provide the most amazing service. They answer right away, are always helpful and answer all my questions. I 100% recommend them to everyone."

Kim Van Auken

September 13, 2022

5  out of  5 rating by Kim Van Auken
"I’ve been with Russell Browns office for nearly 20 years and they’ve always been very kind and helpful!"

Debi Dieterich

September 12, 2022

5  out of  5 rating by Debi Dieterich
"Russell is knowledgeable, personable, clear and kind. I highly recommend him. Plus, he’s saved me a lot of money!"

Michael Baker

July 15, 2022

5  out of  5 rating by Michael Baker
"Worked with Russell on two policies now, really helpful and zippy with responses. As promised did save a few hundred on bundled policy."

Rich Barenchi

May 7, 2022

5  out of  5 rating by Rich Barenchi
"I'm real happy to have my vehicle insurance state farm insurance!!!! Through Russell Brown!!! I recommend them to all !!!! Great service on.all my needs !!!! Thank you very much!!!!"

tax man

May 4, 2022

5  out of  5 rating by tax man
"Working with Russell was easy. I did absolutely nothing and he saved me over $700 a year."

Chris Detloff

April 29, 2022

5  out of  5 rating by Chris Detloff
"Russell Brown's office is the go-to insurance office in town! Responsive, attentive, courteous staff that genuinely care about the people they serve!!!"