Reviews
State Farm® Agent Russell Brown
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Steven Arnold
November 8, 2026
"I had an excellent experience with this office. Top notch customer support and service."
"Thank you, Steven for the nice review and for switching your insurance to us. We look forward to helping you with all of your insurance and financial services needs."
Ashley LaCombe
November 7, 2026
"Josh is the best at helping with my insurance needs and honestly I only talk to him! Thank you Josh!"
Russo
November 5, 2026
"Josh helped me out really quick and fast thank you !!"
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Jordan Anderson
October 30, 2026
"Josh helped us out and explained everything throughly!!! 100% recommendations to this guy!"
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Medford. "
Trevor
October 27, 2026
"Josh Winter was great! He was very thorough and did an outstanding job."
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Medford to know you had such a great experience with us. "
travis f
October 27, 2026
"Russell and Josh are awesome!! Great rates and easy to work with."
"Thanks so much for the amazing review, travis! We really appreciate your support here in Medford. Just reach out anytime if you need us - we’re here for you. "
Mattco83
October 26, 2026
"Russ and Josh are great. Best agent and staff I've ever dealt with!"
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Leinani Waiolama
October 19, 2026
"Sherri Spivey was the agent that helped me. She did an amazing job at answering all of my questions and even narrowed it down so I could understand. I would definitely suggest asking for her!"
"Thanks so much for the amazing review, Leinani! We really appreciate your support here in Medford. Just reach out anytime if you need us - we’re here for you. "
Angela Snider
October 17, 2026
"Sherri Spivey is our agent. She walked us through all the insurance needs of our new home. Moving from Nevada to Oregon held completely different insurance needs and she was always ready with answers no matter how many questions I asked her, and I asked a lot! The discounts when we bundled home and auto were so great that we are now paying less for home/auto than we were before for just auto."
"Angela, thank you for the great review. We look forward to helping you with all of your insurance and financial services need in the future."
Lars Borosund
October 14, 2026
"Joshua helped get me a better rate and optimized my coverages!"
"Lars, thank you for the fantastic review! We’re always here to support you with your insurance needs in Medford. "
Joshua Atto
October 10, 2026
"Joshua Winter made time for my unscheduled call. He was patient and very helpful in going over my account with me, to see if there were any ways I could save on my monthly premium."
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
roger phillips
October 7, 2026
"Josh Winter in Russell's office did a great job for me. Lowered my rates and saved me $84 a month with better coverage than Farmers where I had been 40+ years. He was awesome to talk with and cared about what I needed."
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Medford to know you had such a great experience with us. "
Elan Azriel
October 6, 2026
"I spoke with Nathan over the phone to set up renters insurance since I am moving to the area. The service was excellent! Nathan was very personable and very helpful in getting my new policy setup. I look forward to working with this state farm office!"
"Thank you so much for the 5 stars, Elan! We truly appreciate your feedback and are always happy to help whenever you need us. "
krissann ortega
September 29, 2026
"We’ve had a great experience working with Josh at State Farm! He has been extremely helpful, efficient, and responsive throughout the entire process. He has especially been a huge help while we’ve been going through the process of purchasing our new home, making sure everything with our homeowners insurance was handled smoothly and on time.
Josh is always easy to communicate with, answers our questions quickly, and makes the whole process feel simple and stress-free. We truly appreciate all of his help and would definitely recommend him to anyone looking for a reliable and knowledgeable insurance agent. Thank you, Josh!"
"Thank you, Krissann for the great review. Yes Josh is a valuable part of our team. We strive to give you the best customer experience you deserve."
Hailey N
September 29, 2026
"Very helpful and made everything easy and simple!"
"Thank you Hailey for the 5 star review. We strive to give you the best customer experience you deserve."
Babette Rapp
September 26, 2026
"I had to add an additional vehicle to my policy, a very easy process over the phone."
"Thank you Babette for the nice review. You are important to us and we always want to be sure you are well taken care of."
Kayla Grogan
September 25, 2026
"Russell Brown & his team are amazing! Had a chat with Joshua and he was so helpful explaining my policies so that I fully understood what I had and what my options were!"
"Thank you, Kayla for the kind review. We are so thankful to have customers like you and look forward to giving you the best customer service you have come to
deserve."
Shannan Shoaf
September 24, 2026
"Josh helped me out with my life insurance. Everyone in the office is very nice and helpful. Plus, Russell is super handsome."
"Thank you for the great review and for the compliment."
Dennis Moody
September 18, 2026
"josh has done a great job with our rv and car insurance"
"Thank you Dennis for the opportunity to earn your business. Josh is a vital part of our team. We strive to provide the best customer experience you have come to deserve."
Leigh Leaming
August 28, 2026
"Just starting but I’m very impressed with their coverage and explanations. Very reassuring."
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Kendal D.
August 24, 2026
"Nathan has been very patient and helpful! He took the time to explain my options and was very fast at helping me get insurance on my new vehicle. Very good experience!"
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Medford to know you had such a great experience with us. "
MyCatGaveBirth
August 21, 2026
"i have not been feeling very good lately, mentally ive been in a rough spot but Joshua Winter called me and said he could lower my insurance and it was some good news for once, a break in the cloomy clouds so thank you for being so kind and nice, and taking the time to listen and act like a person!"
"Thank you for the kind review. We are so glad we could bring you some good news during the difficult time you’re experiencing lately. We are always here to help when you need us."
Samantha Smith
August 21, 2026
"Josh Winter is amazing and honest. He is our go-to when we have questions or concerns; he always gets back to us promptly and provides detailed answers."
"Samantha, thank you for the great review. We strive to give you the best customer experience you deserve. We look forward to serving you in the future."
M Go
August 19, 2026
"It has been a wonderful experience having my insurance with them! They have always helped me promptly with challenges that have been thrown my way, just the best period."
"Thank you M Go for the nice review. We strive to give be you the best customer experience you deserve with each interaction. We look forward to helping you for many years to come."
Lea Flint
August 19, 2026
"Josh Winter was very helpful and informative. He helped me understand a few things on my coverage that I didn’t understand. Thankful for the assistance."
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "